Creating Pathways into Employment Through Partnership with Suffolk One – Case Study

The Opportunity

Through the Supported Internship Programme, students are given the chance to gain practical workplace experience, develop essential employability skills, and build the confidence needed to take the next step in their careers.

At Endeavour House, Vertas provides placements across a range of service areas, showcasing the breadth of opportunities available within the business while supporting interns to achieve their personal and professional goals.

A Diverse Workplace Experience

Supported Interns have gained experience across several Vertas service areas, including Reception, Post Room, Facilities Management, and Commercial Catering.

These placements provide exposure to real workplace environments and responsibilities, from welcoming visitors and supporting front-of-house operations to managing deliveries, maintaining facilities, and supporting catering services.

Alongside developing practical skills, interns benefit from the support and mentorship of Vertas colleagues, helping them grow in confidence, communication, teamwork, and independence.

Chloe’s Journey

Chloe joined the Supported Internship Programme in 2024 and quickly became a valued member of the team.

During her placement, Chloe worked across Reception and the Post Room, welcoming visitors, supporting colleagues, delivering post and parcels, and assisting with library book distribution. Through these experiences, she developed strong communication skills, confidence, and professionalism.

Her positive attitude, reliability, and commitment to learning stood out throughout her internship.

When a permanent opportunity became available within the Facilities Team at Endeavour House, Chloe applied for the role and was successful.

Today, Chloe works five days a week as a permanent member of the team, continuing to develop her skills and independence while building strong relationships with colleagues across the business.

The Wider Impact

Chloe’s success is one example of the positive outcomes being achieved through the partnership between Vertas and Suffolk One.

Across the programme, interns have:

• Developed confidence in workplace environments
• Strengthened communication and teamwork skills
• Increased their independence, including travelling to placements independently
• Progressed towards volunteering opportunities, further education, apprenticeships, and employment
• Gained experience across multiple facilities management service areas

The programme not only supports young people in preparing for employment but also helps them recognise their potential and develop the confidence to pursue future opportunities.