Making the Difference Awards 2018

Nominations are now open for the third annual Vertas Making the Difference Awards!

To nominate your star Vertas Group colleague or team for the 2018 event visit our nomination form. Nominations close at 1pm on Friday 1st December 2018.

The Awards ceremony will take place on Friday 2nd March 2018 at Kesgrave Hall, Milsoms.


Employee of the Year 2017

Our staff are our primary asset in delivering service excellence - this award is designed to recognise the significant contribution that an individual has made to Vertas, its clients and customers.

The winner is...

Clare Powell Group Chef for Samuel Ward Academy Trust

Well done to our finalists

  • Clare Hollocks Caretaker & Cleaner at Phoenix Children's Centre
  • Trudi McCartney Catering Contract Manager

An individual who has…

  • Demonstrated a positive ‘can do’ attitude to their work stream
  • Consistently exceeded customer expectations
  • Delivered significant measureable benefits to Vertas
  • Been recognised by customer, client, colleague or line manager as a forward thinking positive individual
  • Achieved all of their appraisal performance measures
  • An excellent attendance record

Team of the Year 2017

We are looking for teams that have demonstrably gone the extra mile to improve the way they work, for example; to increase client satisfaction or deliver improve service standards

The winner is...

Verse Facilities Management

Well done to our finalists...

  • Dell Primary School Catering Team
  • Payroll Team

A team that has…

  • Demonstrated that working as a team works better than an individual
  • Delivered significant measureable benefits to the business, including financial and HSQE
  • Consistently and measurably exceeds customer expectations
  • Sick absence below the company target
  • Demonstrated outstanding business improvement

Colleagues Champion 2017

This award recognises a Vertas employee who has consistently supported work colleagues and is always there to help others

The winner is...

Sharon Payne Head of Asset Services, IEM Caterquip

Well done to our finalists...

  • Jeanie Waters Relief Head of Kitchen
  • Roz Morphew Business Support Coordinator

An individual who…

  • Actively supports other team members
  • Is recognised by colleagues as a dedicated individual who is willing to offer support, give advice and be flexible in their approach to the business and its employees
  • Is an enthusiastic person with a ‘can do’ attitude
  • Is a mentor to others
  • Shares knowledge and expertise with team members

Lifetime Achievement 2017

We welcome nominations for our Lifetime Achievement Award. This accolade is to recognise a member of our team who has consistently strived to develop their service area, their team and add value to the organisation in its many guises.

The winner is...

Bob Delf, Property Advisor

Well done to our finalists...

  • Andrew Farr Catering Contract Manager (West)
  • Carolyn Kennedy Campus Manager (North)

An individual who has…

  • Made a contribution to the wider FM and support services industry - through memberships and affiliations
  • Stood out for their dedication to the business
  • Demonstrated commitment to making Vertas a successful company
  • Been seen as an advocate for Vertas and has knowledge of all services
  • Been a mentor and example to others
  • Committed to Vertas and its predecessors

Innovation 2017

Without innovation we will never move forward. Recognising the vital importance that innovative ideas and creativity play in Vertas, the innovations can be product or service based.

The winner is...

Jon Lakin, Regional Catering Contract Manager

Well done to our finalists...

  • Stella Ray Head of Kitchen at St Benet's Primary School
  • Wendy Wharf Head of Kitchen at Glade Primary School

An individual or team that has…

  • Introduced a new concept, product, service or process that has benefited Vertas
  • Been fully committed to continuous business improvement
  • Demonstrated measurable benefit from the introduction of the innovation
  • Implemented their innovative idea / way of working
  • Demonstrated agility in their approach to their service stream

Inspiring Leaders 2017

This award recognises our Inspiring leaders who develop and motivate their teams to deliver service excellence, in their chosen speciality.

The winner is...

Julie-Ann Murray, Catering Contract Manager

Well done to our finalists...

  • Kevin McCarthy Regional Cleaning Contract Manager
  • Lorna Mayston Regional Cleaning Contract Manager

A leader who…

  • Nominees should demonstrate excellent leadership skills, impact and commitment to the success of others
  • Evidence of employee succession planning
  • Appraisals follow on – plotted individuals learning and development needs
  • lives the Vertas values and is always fair and consistent in their dealings with colleagues
  • Actively develops individuals to achieve their full potential
  • Is seen as a mentor by colleagues

Going the Extra Mile 2017

This award recognises an individual who has gone above and beyond in the course of their work to provide service excellence or support to colleagues.

The winner is...

Vaida Narutaviciute, Warehouse Operative at Snackpax

Well done to our finalists...

  • Heidi Raven Head of Kitchen at Ickworth Park Primary
  • Niamh McCullough Business Support Officer at Endeavour House

An individual who has…

  • Consistently exhibited a willingness to help and support
  • Demonstrated commitment to Vertas by going above and beyond the call of duty
  • Worked outside of their normal work stream to support the business
  • Added value by improving cross functional relationships
  • Consistently supported colleagues and line managers

Specialist of the Year 2017

This award seeks to reward and recognise our service specialists who innovate and develop their area of expertise for the benefit of Vertas, its clients and customers

The winner is...

Shaun Swan, Senior Grounds Contract Manager

Well done to our finalists...

  • Lisa Bond Senior Payroll Advisor
  • Norman Perry Landscape Technical Assistant

An individual who has…

  • Demonstrated a high level of knowledge and expertise in their chosen service discipline
  • Undertaken training (either inside or outside the organisation) to develop their knowledge
  • Introduced a measurable change to the way the service is delivered to improve efficiency or deliver improved client satisfaction
  • Introduced innovation and new ideas into their chosen discipline
  • Embraced and adapted to the business re-engineering from SCC to Vertas
  • Shown a continuous positive attitude to change

Sustainability 2017

Sustainability is one of the Vertas Group’s core values because not only is it the right thing to do for our planet and our environment, it can have business efficiency benefits too. This award recognises where 'sustainability' has been put at the heart of our Vertas way of working.

The winner is...

Heidi Raven, Head of Kitchen at Ickworth Park Primary

Well done to our finalists...

  • Jon Lakin Regional Catering Contract Manager
  • Timothy Buckles Business Support Officer for Vertas Ipswich

An individual or team who has…

  • Demonstrated that working smarter can offer sustainable solutions
  • Lived out the Vertas 'Sustainability' value
  • Worked actively with the local community to engage and support
  • Implemented a new way of working; delivering environmental benefits
  • Been an advocate in the promotion of sustainable working practices

Customer 1st Award 2017

Customers are our live blood. This award recognises a member of our Vertas team that has provided exceptional customer and / or client service over a sustained period of time and who has demonstrated a 'customer first' culture.

The winner is...

Jenny Love, Property Advisor

The shortlisted nominees are...

  • Lyz Self Head of Kitchen at Newmarket Academy
  • Tom Castle Barista for Cargo Coffee House, University of Suffolk

An individual or team that…

  • Creates a service vision to reflect the customer’s needs
  • Delivers what they say they will do on a consistent basis
  • Demonstrably puts the customer’s needs ahead of their own
  • Knows the market and competitors and pre-empts change
  • Constantly reviews service offered and puts measurement in place

A huge thank you goes to our 2017 sponsors, this event could not have been possible without you...

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